If you are not completely satisfied with your purchase on www.scarpa.net, you can return it and receive a full refund of the price paid (excluding return charges) by completing the return procedure on our online platform within 14 days of receiving the product. Items returned within 14 days from the date of the notice of withdrawal will be refunded, provided they are intact, that they have not been used, damaged and / or washed and that they have the complete identification label of each part and the box of original packaging and packaging (please read the Terms and Condition). If you make a return due to a mistake or a defect in the product, SCARPA will pay the return costs. In this case, contact our customer service by completing this form
- shipping is FREE for purchases over € 150.00.
The Product’s essential features are listed in the corresponding product information.
Images and colours of Products illustrated online may not match the real ones due to the technical features of the internet browser or monitor.
SCARPA guarantees that all Products will be free from faults in material and production for a period of 2 years from the delivery date (“Warranty Period”).
If the Customer submits a claim during the Warranty Period and this claim is established and accepted by SCARPA, the latter will repair and/or substitute the Product, which will be delivered to the Customer, with costs sustained by SCARPA, to the same address listed in the confirmation order. If the Product cannot be repaired or substituted, the Customer is entitled to a reduction in the purchase price when the defect does not prevent the use of the Product by the Customer and there are no resulting safety issues, or the order will be terminated by refunding what was initially paid. Any refund will be processed utilising the same payment method used when the Product was purchased. In establishing a reduction of the purchase price, the actual use of the Product will be taken into account. It must also be noted that a minor defect, where it is not possible to carry out repairs or replacements due to excessive costs, does not allow termination of the contract by the Customer.
To avoid the risk of the warranty becoming null and void, the Customer must send a complaint to SCARPA by filling out the “Contacts” form, indicating the reason “Return due to Quality Issues”, attaching the appropriate documentation, specifying any defects found in the delivered Product, within and no later than 2 months after discovering them.
The warranty does not cover Product defects caused and/or resulting from:
- negligent or improper use;
- repairs that have not been authorised in advance and in writing by SCARPA;
- normal wear and tear of material;
- failure to observe the recommendations laid out by SCARPA in the appropriate instructions included with the Product;
- failure and/or incorrect maintenance with respect to those indicated in the instructions leaflet included with the Product.
SECURE ONLINE PAYMENTS
The price includes VAT (if applicable, according to the law), the cost of standard packaging and any possible indirect taxation (if applicable, according to the law). The price does not include the cost of shipping, transport and delivery detailed below. These additional costs will be provided in detail before the order is submitted, together with any applicable tariffs or import charges according to the laws currently in force in the country of delivery.
The amount due can be settled using the following methods of payment:
- Payment can be made with the following credit cards: VISA, Mastercard or American Express;
- Payment can also be made using Pay Pal service